Troubleshooting
Problem
This document describes the process for collecting data for problems with Purchase Order issues. Gathering this MustGather information before calling IBM support helps us understand the problem and saves time analyzing the data. This MustGather will provide guidance on where and how to collect information to assist with troubleshooting issues.
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Gathering the information described in the link below before opening a case with IBM Support will help with the troubleshooting process and save time analyzing the data.
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Collecting Data - Maximo Logs for Enterprise Asset Management (EAM) Modules
For all Maximo Purchase Orders related issues, these questions help you troubleshoot the issue. If you’re still facing the problem, provide these questions and answers to IBM Maximo Support.
- Is this issue happening with all PO records or just this one?
- Is this issue happening in more than one environment?
- Does this issue occur to some users or does it occur to all users?
- Is this issue happening with users in different Security Groups?
- Was it working correctly and now it is not? If so, to the best of your knowledge, what was changed in the environment (i.e IFIX, LAFix, configuration changes, etc)?
- Do you have customizations (added/modified Java classes) in the PO application? If yes, please provide the details.
- Do you have automation scripts? If so, does the issue occur if the automation scripts are disabled?
| Title | Description |
|---|---|
| Search all Purchase Orders documents in IBM Support Portal | Show all documents tagged with this topic |
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbCHAA0","label":"Purchasing-\u003EPurchase Orders"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbCHAA0","label":"Purchasing-\u003EPurchase Orders"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
swg21682031