IBM Support

Collect troubleshooting data for Business Process Definition problems in IBM Business Process Manager (BPM) and IBM Business Automation Workflow (BAW)

Troubleshooting


Problem

You are having problem while running a Business Process Definition (BPD) with IBM Business Process Manager or IBM Business Automation Workflow. You would like to know what documentation you must collect (MustGather) so that the IBM  Support team can diagnose your problem. If you gather this documentation before contacting support, it will expedite the troubleshooting process and save you time.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Component":"Business Process Definition (BPD)","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.6;8.5.7;8.5.6;8.5.5;8.5;8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Component":"Business Process Definition (BPD)","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.6;8.5.7;8.5.6;8.5.5;8.5;8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Component":"Business Process Definition (BPD)","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.6;8.5.7;8.5.6;8.5.5;8.5;8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"18.0;19.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg21680148