II14644: KNOWN ISSUES, SOLUTIONS & DIAGNOSTICS TIPS FOR TEP/TEPS/TEMA/TEMS OF OM DB2PE COMPID 5655OPE00

APAR status

• INTRAN

Error description

• KNOWN ISSUES, SOLUTIONS & DIAGNOSTICS TIPS FOR
  TEP / TEPS / TEMA / TEMS OF OM DB2PE    COMPID 5655OPE00
  
  FAQ:
  
  Q: DB2Plex missing from physical Navigator
  A: Please check
    1. the LOADLIB in HUB STC has these modules.
       FYI.
    KDPCFGGL KDPFILTL KDPGBPCL KDPGBPPL KDPGGVDL KDPGGVSL KDPGLOKL
    KDPGOAAL KDPGOASL KDPGOTAL KDPGSTSL KDPGVTAL KDPTHDTL KDPTSTAL
    2. rhilev.RKANPARU(KDSSYSIN) has LOADLIST(KD5LLIS1).
    3. rhilev.RKANPAR(KD5LLIS1) has the metaprobes modules same as
       above
    If the problem persists, please send us screen prints, OMPE
    STC output, HUB & Remote TEMS & the Agent STC outputs for
    further analysis or check the local fix of APAR PM43995 (if
    you have ITM 6.2.2 and above) & see if it's applicable.
  
  Q: How to determine if Windows at 32bit or 64bit
  A: View System Properties in Control Panel
     1. Click Start, and then click Run.
     2. Type sysdm.cpl, and then click OK.
     3. Click the General tab. The operating system appears as
     follows:
     For a 64-bit version operating system: Microsoft Windows XP
     Professional x64 Edition Version < Year> appears under System
     For a 32-bit version operating system: Microsoft Windows XP
     Professional Version <Year> appears under System.
     Note <Year> is a placeholder for a year.
  
  Q: How to Determine the Product Version (note: DP is the product
     code for XE DB2)
  A: Windows: Run kincinfo -i    from &installDirectory\Install
     ITM for products version as follows:
     C:\ibm\ITM\InstallITM>kincinfo -i
     UNIX/Linux/zLinux: Run ./cinfo -i  from &installDirectory/bin
     for products version as follows: # cd /data/itm/bin  #
     ./cinfo -i
    The manual method from the old day: You could determine XE DB2
     version / fixpack level from the following KDP*.ver members
     at &installdirectory\installitm\ver directory:
     KDPWICMS.ver    -  for TEMS plugin
     KDPWICNS.ver    -  for TEP server plugin  ( recommended since
     fixpack
     always has data files applied to TEP server)
     KDPWIIEH.ver      -  for Eclipse Help plugin
     KDPWIXEB.ver     -  for TEP Web Browser plugin
     KDPWIXEW.ver    -  for TEP D
  
  Q: KO2I0205U UNABLE TO LOCATE COMMON COLLECTOR REGISTRY ENTRY
     FOR OM SERVER CANSD5
  A: Please check if you have the correct name for
     KDP_D2_STC=xxxxxxx in rhilev.RKANPARU(KD5ENV), where xxxxxxx
     should be your OM DB2PE STC name, and review the name of
     "OMEGAMON server started task  ===> XXXXXXX" on ICAT
     Configuration panel KD541P4.
  
  Q: Unreadable navigator item names
  A: Customers installed XE DB2 application support but they saw
     unreadable navigator items names under DB2 subnode in the
     navigation tree.  Unreadable navigator item name could be
     like Kdp:KDP20062341620373350.  See screen shot below.
  This issue usually happens with any of the following situations:
   1) did not install XE DB2 application support from the CD image
     but only apply the fixpack.  XE DB2 application support must
     be installed first from the cdimage before apply any fixpack
     meaning install the base product then the fix as standard
     install procedure.
   2) kdp.inf / kdp_resources.jar do not match with kdp_pres.sql /
     kdp_links.sql resulting in incorrect resource translation.
     It happens when the application support or fixpack not
     installed/applied correctly.
    So make sure that kdp.inf / kdp_resources.jar and kdp_pres.sql
     / kdp_links.sql are from the same cdimage or fixpack but no
     mismatch.  You might want to re-apply the fixpack or
     re-install the application support.
   3) TEPS was not reconfigured, temporary internet files not
     cleared.
     You could try to reconfigure TEPS, delete temporary internet
     files from Java control panel (clear the java cache).
  
  
  Q: Where to Download ITM products
  A: Here are the links to ITM623, ITM622, ITM621, DB2 UDB V9 for
     TEPS, V410 and V420, V510 CDIMAGE download sites
  
     http://www-01.ibm.com/software/lotus/passportadvantage/
     /* Passport Advantage and Passport Advantage Express */
  
     Note: If the customer does not see the product, they must
     confirm with Passport Advantage Support that the product
     should be available to their site.
  
     http://www-01.ibm.com/support/docview.wss?uid=swg21255545
     V511 ---> LCD7-5139-02
     V510 ---> LCD7-2600-00
     V420 ---> LCD7-3580-07
     V410 ---> LCD7-0963-07
  
  
  I. FIXPACKS of OM DB2PE: =====================================I.
  
  V410 FIXACKs (OMPE TEPS/TEP):
  - 4.1.0.3-TIV-KD5-IF0012 - PM19427 / UK59618 (F008) Situation
    with data value Wait-Archiv
  - 4.1.0.3-TIV-KD5-IF0013 is available from the Web site.
  
  V420 FIXACKs (OMPE TEPS/TEP):
  - 4.2.0.2-TIV-KD5-IF0003 - PM17539 / UK60873 (F010): DB2plex
    coupling facility structures
  - 4.2.0.2-TIV-KD5-IF0003 - PM19446 =CLOSED PER: CICS VERSION
    6.6.0 DISPLAYS AS "102" ON   THE TEP.
  - 4.2.0.2-TIV-KD5-IF0004 - PM23800 / UK63258(F012): INVALID DB2
    UTILITY ID TRUNCATED TO 8 CHARACTERS IN TEP.
  - 4.2.0.2-TIV-KD5-IF0005 - PM30935 =CLOSED PER  sysroute PM31288
    (V510)
    TEP COUPLING FACILITY STRUCTURES WORKSPACEHAS INCORRECT VALUE
    DISPLAYED IN 'LIST ENTRIES PERCENT' FIELD
  - 4.2.0.2-TIV-KD5-IF0006 - PM21430 / UK67348 (F105): SUPPORT
    VARIOUS IMS CONNECTION TYPES
  
  V510 FIXACKs (OMPE TEPS/TEP):
  - 5.1.0-TIV-KD5-IF0001 - PM31288 = PM32495 / UK69486 (F107)
  - 5.1.0-TIV-KD5-IF0002 - PM45349 / UK73827 (F111)
  - 5.1.0-TIV-KD5-IF0003 - PM57325
  - 5.1.0-TIV-KD5-IF0004 - PM67222 / UK81032 (F208)
  - 5.1.0-TIV-KD5-IF0005 - PM57354 = PM57463 / UK81955 (F209)
  - 5.1.0-TIV-KD5-IF0006 - PM76283 / UK91183 (F301)
  
  
  V511 FIXACKs (OMPE TEPS/TEP):
  - 5.1.0-TIV-KD5-IF0005 - PM68650 / UK83385 (F211)
  
  
  II. APARs/PTFs RELATED TO OM DB2PE TEP/TEPS ISSUES: =========II.
  
  V410 APARs/PTFs (OMPE TEP/TEPS):
  - PM19427 / UK59618 (F008) Situation with data value Wait-Archiv
    The latest fix pack FIXPACK 4.1.0.3-TIV-KD5-IF0012 ...
  - PM19446 =CLOSED PER - CICS VERSION 6.6.0 DISPLAYS AS "102" ON
    V410 fixpack 4.1.0.3-TIV-KD5-IF0012
  - PM23075 / UK61130 (F010) Threads waiting on Limit may be
    incorrec - 4.1.0.3-TIV-KD5-IF0013
  - PM27882 / UK63577 (F101) TEP workspace System Status INCORROUT
  - PM39214 / UK68284 (F106) MISSING DATA FOR CICS THREADS ATTRIBU
  
  V420 APARs/PTFs (OMPE TEP/TEPS):
  - PM23800 / UK63258 (F012) INVALID DB2 UTILITY ID TRUNCATED TO 8
    CHARs
  - PM27433 / UK63976 (F101): Situations on attribute groups
  - PM27882 / UK63578 (F101): TEP workspace System Status INCORROU
  - PM29951 =CLOSED FIN: TEP EDIT SITUATION FOR ATTRIBUTE GROUP
  - PM30935 =CLOSED PER: TEP COUPLING FACILITY STRUCTURES
  - PM21430 / UK67348 (F105): SUPPORT VARIOUS IMS CONNECTION TYPES
  - PM43995 =CLOSED DUA of PK96863 =CLOSED FIN=V410: DB2PLEX SHOWS
    OFFLINE IN LINUX 64bit Intel ENVIRONMENT.  Refer to Local Fix.
  - PM44584 / UK71146 (F108) DB2 RESOURCE WAIT TIME EVENTS
    MIS-FIRING
  - PM49036/UK74828(F112) DDF SEND & RECEIVE RATES SYS STATUS PROB
  
  V510 APARs/PTFs (OMPE TEP/TEPS):
  - PM30844 / UK66357 F103 Threads Waiting on Limit, Current
  - PM30746 / UK66847 F104 ENABLING TEP HISTORY COLLECTION FOR
  - PM41615 / UK69397 F107 Threads Waiting on Limit may be
  - PM31288 = PM32495 / UK69486 F107 TEP COUPLING FACILITY STRUC
  - PM32495 / UK69486 F107 TEP MANAGED SYSTEM STATUS WORKSPACE
  - PM35561 = PM32495 / UK69486 F107 Various problems in TEP
  - PM41615 / UK69397 F107 Threads Waiting on Limit may be
  - PM42157 / UK69848 F107 TEPS ISSUES INCORRECT SITUATION ALERT
  - PM44584 / UK71147 F108 DB2 RESOURCE WAIT TIME EVENTS MIS-FIR
  - PM45349 / UK73827 F111 MISSING HELP ON DB2 ATTRIBUTE IN THE
  - PM58078 / UK76929 F203 TEP ALWAYS SHOWS "BUFFER POOL HIT
  - PM63199 / UK79260 F206 KHD ERROR CRITICAL Situation on FILL
  - PM66499 = PM65717 = PM67222 / UK81032 F208 OM DB2 TEP DOC
  - PM76283 / UK91183 F301 Remove Database Access Threads from
  - PM80024 / UK91695 F302 INCORRECT VALUE IN OPEN CLOSE WAITS
  - PM80321 / UK92553 F30  KDPAGENT NOT RETURN ALL THREADS -IF0004
  
  V511 APARs/PTFs (OMPE TEP/TEPS):
  - PM72933 / UK90686 F301 Resource and lock type are not transl
  - PM68650 / UK83385 F211
  - PM70523 (OPEN) STEALABLE PAGES ARE STILL USED IN FORMULAS FOR
  - PM81053 (OPEN) REMOVE DDF THREADS FROM FORMULAS FOR COUNTING
  
  III. APARs/PTFs RELATED TO OM DB2PE TEMA/AGENT ISSUES: =====III.
  
  V410 APARs/PTFs (OMPE TEMA/AGENT):
  - PM10618 / UK58000 (F006) ABENDDC2 KO2CDSFA+90C RSN0055 IARV64
  - PM16084 / UK58146 (F007) "Error 4 getting AVT" messages in
  - PM16400 / UK58728 (F007) KO2ACONB+23A6 ABEND0C4-4 DB2 STOPPED
  - PM18962 / UK59762 (F008)=HIPER ===>PM01829 / UK57277 (F005)=PE
  - PM20761 =CLOSED FIN ...PROBLEM SUMMARY: Addressed in V420
  
  V420 APARs/PTFs (OMPE TEMA/AGENT):
  - PM16084 / UK58147 (F007) "Error 4 getting AVT" messages in
  - PM16400 / UK58729 (F007) KO2ACONB+23A6 ABEND0C4-4 DB2 STOPPED
  - PM18962 / UK59763 (F008)=HIPER AFTER PM01829 ABENDD78 RSN04 IN
  - PM13962 / UK61683 (F011) ABEND0C4 0C4 D5 AGENT U0000 KD5DCIFP
  - PM19643 / UK63258 (F012) KO2APC4A+1158 ABEND0C9-9 LOAD MODULE
  - PM27017 / UK63441 (F012)=HIPER HIGH CPU KO2ACONB KO2XTHSA+24AC
  - PM28300 / UK63466 (F012) AGENT FAILS TO CONNECT KDPAU01F
  - PM30400 / UK66065 (F103)=HIPER <=== PM36951 / UK67704 (F105)
  
  V510 APARs/PTFs (OMPE TEMA/AGENT):
  - PM29294 =CLOSED PER ...fix owner
  - PM25447 / UK63805 (F101)=HIPER AGENT FAILS TO CONNECT KDPAU01F
  - PM25447 / UK63805 (F101)=HIPER KD5ATC00+159E ABEND0C3 KO2I0211
  - PM29558 / UK66282 (F103) SUPed by PM29092 / UK67108 (F104)
  - PM35236 / UK66847 (F104) GARBLED MESSAGE TEXT WHEN COLLECTING
  - PM37386 / UK67181 (F104) SUPed by PM35122 / UK67950 (F106)
  - PM32126 / UK70198 (F107) ABEND0C1 ABEND0C4 PERCOLATED TO KO2AC
  - PM44297 / UK70237 (F107) ABENDS0C4 IN KDPAGENT.D5TMRXIT+A
  
  
  WEB SITE LINKS:
  
  http://www-306.ibm.com/software/sysmgmt/products/support
  /* The IBM Software Support Web site provides the latest
     information about fix packs. */
  or
  http://www-933.ibm.com/support/fixcentral/
  /* Fix Central - Sign in to download fixpack */
  
  http://www.ibm.com/software/tivoli/opal
  /* ITMSUPER - you can find the tools by searching for ITMSUPER
     on the Tivoli Open Process Automation Library (OPAL) Web site
  
  http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/co
  m.ibm.itm.doc_6.2.2fp2/itm_troubleshoot.htm
  /* ITM 6.2.2 Troubleshooting Guide */
  
  Refer to this technote to remove app support
  http://www-01.ibm.com/support/docview.wss?uid=swg21296601
  /* How to Uninstall Application Support for IBM Tivoli
     Monitoring (ITM) 6.x Based Products
  
  http://www-01.ibm.com/support/docview.wss?uid=swg21585367
  /* Why OMEGAMON z/OS agent workspace names do not resolve
     correctly in Java WebStart TEP */
  
  
  PROBLEM DIAGNOSTICS:
  # If you have many remote TEMS and your catalog is out of sync,
    You can run ITMSuper for the Catalog info for problem
    diagnosis.
  
  # Diagnosis Tips
    Turn on XE DB2 TEMA tracing in &HILEV.RKANPAR(KD5ENV)
       KBB_RAS1=ERROR (UNIT:KDP ALL) (UNIT:KRA ALL) (UNIT:DSN ALL)
    Turn on OMPE server trace
       F O2CI, F COMMCOLL, TRACE=YES,DATA
    Turn on TEMS SQL tracing
       KBB_RAS1=ERROR  (UNIT:KDSSQPRS INPUT)
       MVS - &HILEV.RKANPAR(KDSENV)
       NT   Manage Candle Services ->Advanced -> Edit ENV File
       UNIX - .../config/&hostname_ms_&cmsName.config
    Turn on TEPS SQL tracing
       Manage Candle Services -> Advanced -> Edit ENV File
       KBB_RAS1=(UNIT:kdssqrun state)
    Gather the following logs:
       TEMA RKLVLOG
       TEMS RKLVLOG for MVS
       OMPE server joblog
       TEPS log at  \cnps\logs\KFWRAS1.LOG
       TEMS log at  \CMS\LOGS\KMSRAS1.LOG for NT
  
    Note: What is mentioned above could vary depending on the
          issues reported and the systems environment you have.
          You may work together with the supporter.
  

Local fix

• IBM Tivoli OMEGAMON XE for DB2 Performance Expert 5655OPE00
  

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels