Troubleshooting
Problem
The customer applied X-Force trial license and did a deploy changes, but the X-Force is not showing under Remote Networks.
Symptom
Apply X-Force License and deploy changes from the Admin tab, X-Force will not show in Remote Networks.
Cause
Enabling the X-Force feature in a QRadar license tells the auto update integration to pull down the X-Force data feed from Auto update and enable it in QRadar. As of 7.2.8 the license is included with the version and only needs to be enabled. An auto update must be done before X-Force shows up in Remote Networks.
Resolving The Problem
Manually run auto update or wait until the next auto update is completed.
Where do you find more information?
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Licensing","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3.1;7.3;7.2.8;7.2","Edition":"All Editions","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21669063