IBM Support

How to backup a DB2 database (based on Cognos Controller) for sending to IBM Support (for analysis)

Question & Answer


Question

Customer is having a problem with their Cognos Controller system, and wishes to send their DB2 database to IBM Cognos Support (for analysis). How can the customer backup (export) their DB2 database, to send to IBM Support?

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Modified date:
08 May 2025

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