IBM Support

Launching Rhapsody leads to crash in ot1200as.dll

Troubleshooting


Problem

Attempts to launch IBM Rational Rhapsody result in the error "Rhapsody has encountered a problem and needs to close."

Symptom

You will see the error message below when starting up Rhapsody.

Rhapsody Error Report
Rhapsody has encountered a problem and needs to close.
Please use "Send Error Report" to notify Technical Support and
then "Close".

image


If you navigate to [RhapsodyInstallRootDir]\Share\RER\ folder and check ERRORLOG.TXT generated from the recent crash, you will see the first couple of lines similar to the following:

<--------------------Start From Here--------------------

rhapsody.exe caused an Access Violation (0xc0000005)
in module ot1200as.dll at 001b:4c07a0aa.

------------------------End Here------------------------->

[{"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0.2;8.0.3;8.0.4;8.0.5;8.0.6","Edition":"Rational Rhapsody Architect for Software;Rational Rhapsody Architect for Systems Engineers;Rational Rhapsody Designer for Systems Engineers;Rational Rhapsody Developer","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
27 May 2022

UID

swg21668250

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