IBM Support

QRadar: Event Browser for BlueCoat SG Appliance only shows two QIDs

Troubleshooting


Problem

When trying to select a Blue Coat Proxy SG Event Name to search or filter on, only 2 Event Names show up in the Event Browser window.

Symptom

To reproduce this issue use the following steps.

  1. From the Log Activity tab, create a New Search filter.
  2. Select Event Name as the Search Parameter.
  3. Click the Browse button to browse for an event.
  4. Select BlueCoat SW Appliance as the Log Source Type and click Search.

Result: Only 2 QIDs are listed.

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Log Activity","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.1;7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21668002