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QRadar Nessus Scan - Import Error Message: Invalid UTF-8 Start Byte 0x89

Troubleshooting


Problem

This technote describes an error that can occur when attempting to perform a Nessus scheduled results import.

Symptom

The import may fail with the following error in the qradar.error log:

Mar 14 19:02:45 IP Address [vis0.vis] [Nessus Scanner-53-worker] com.q1labs.vis.scanners.nessus.NessusTaskModule: [ERROR] [NOT:0000003000][5.4.3.2/- -] [-/- -]Failed to parse Nessus results file: 43e96e28-bf04-1a34-51cb-359e6b741832aad6b009e30d8d6d.nessus
Mar 14 19:02:45 5.4.3.2 [vis0.vis] [Nessus Scanner-53-worker] com.ctc.wstx.exc.WstxIOException: Invalid UTF-8 start byte 0x89 (at char #3, byte #-1)

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"VA Scanners","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.1;7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
31 August 2018

UID

swg21667823