IBM Support

Selecting Properties generates a DXL No access to the administrator account in IBM Rational DOORS

Troubleshooting


Problem

When right clicking on a project name and selecting Properties, generates a DXL "No access to the administrator account" error message

Symptom

DXL error message is seen:


R-E- DXL: <standard/access/accessTab.inc:1859> An unexpected error has
occurred: No access to the administrator account

Backtrace:
<standard/itemProperties/properties.dxl:204>
<standard/itemProperties/properties.dxl:856>
<config/baseWindowCallbacks.inc:1345>
<config/baseWindowCallbacks.inc:1362>
<standard/itemProperties/properties.dxl:204>
<standard/itemProperties/properties.dxl:856>
<config/baseWindowCallbacks.inc:1345>
<config/baseWindowCallbacks.inc:1362>
-R-F- DXL: <standard/access/accessTab.inc:1859> internal error, please
submit a bug report
Backtrace:
<standard/itemProperties/properties.dxl:204>
<standard/itemProperties/properties.dxl:856>
<config/baseWindowCallbacks.inc:1345>
<config/baseWindowCallbacks.inc:1362>
<standard/itemProperties/properties.dxl:204>
<standard/itemProperties/properties.dxl:856>
<config/baseWindowCallbacks.inc:1345>
<config/baseWindowCallbacks.inc:1362>


[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Configuration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.3;9.3.0.1;9.3.0.2;9.3.0.3;9.3.0.4;9.3.0.5;9.3.0.6;9.3.0.7;9.4;9.4.0.1;9.5;9.5.0.1;9.5.1;9.5.1.1;9.5.1.2;9.5.2;9.5.2.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
01 May 2020

UID

swg21667773

Page Feedback