IBM Support

Starting Rational License Key Server results in error "vendor daemon can’t talk to lmgrd"

Troubleshooting


Problem

Attempts to start IBM Rational License Key Server results in the error "(ibmratl) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:115 "Operation now in progress"))".

Symptom

When the license server fails to start, you see following messages in the lmgrd.log file:

"(ibmratl) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:115 "Operation now in progress"))
(ibmratl) EXITING DUE TO SIGNAL 37 Exit reason 5
(lmgrd) ibmratl exited with status 37 (Communications error)
(lmgrd) Since this is an unknown status, license server
(lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon."

Cause

The lmgrd daemon is unable to locate the VENDOR daemon.

Resolving The Problem

Perform the following steps to resolve the issue:

  1. Open the license file using any text editor.

  2. Edit the VENDOR ibmratl line and specify the path to the ibmratl daemon, as shown below
    • Linux:

      VENDOR ibmratl /opt/IBM/RationalRLKS/bin/ibmratl
    • Windows:

      VENDOR ibmratl "C:\Program Files (x86)\IBM\RationalRLKS\common\ibmratl.exe"

  3. Save the changes to license file and close the editor.

  4. Restart the license server.

[{"Product":{"code":"SSTMW6","label":"Rational License Key Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Rational License Key Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.1.3;8.1.4","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21667003

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