Troubleshooting
Problem
TM1WebからWebsheetを開こうとすると、エラーが発生して開けない。Perspectiveからは開ける。
Symptom
TM1Webに表示されるエラーメッセージ：
A Problem occurred while resetting culture settings ：
このアプリケーションを使用するライセンスの期限が切れているため、このコマンドは利用できません。
tm1excelservice.logに記録されたエラーメッセージ：
2014-03-07 15:00:28,436 [20] ERROR Applix.TM1.ExcelApp.ExcelApplication - A problem occurred while resetting culture settings
System.Runtime.InteropServices.COMException (0x800A03EC): このアプリケーションを使用するライセンスの期限が切れているため、このコマンドは利用できません。
場所 Microsoft.Office.Interop.Excel.ApplicationClass.set_Interactive(Boolean RHS)
場所 Applix.TM1.ExcelApp.ExcelApplication.StartExcel()
[{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Xcelerator Web Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;9.0;9.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;9.5.1;9.5;9.4 MR1;10.1.0;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21666959