Troubleshooting
Problem
This technote describes an issue where a deploy changes might time out when the permissions are modified for the /opt/qradar/conf directory.
Symptom
When an administrator clicks Deploy Changes from the Admin tab, the system attempts to complete the operation, but eventually displays a timeout message.
When a permissions issue is the root cause, the following messages may be seen in /var/log/qradar.error
Feb 28 05:00:00 IP Address [tomcat] [Thread-16009] ComponentOutput: [ERROR] [NOT:0000003000][IP Address/- -] [-/- -]ErrorStream postDeployScripts: mv: cannot move `/tmp/nvaconf.temp.OCx5hT.sorted' to `/opt/qradar/conf/nva.conf': Permission denied.
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Admin Console","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3;7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21666080