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GLPINS005E Error - Cannot run program idsLicense installing SDS 6.3.1 or 6.4

Troubleshooting


Problem

This technote discusses an obscure error that can happen if ksh isn't installed on Linux before installing SDS 6.3.1 or 6.4.

Symptom

When installing SDS 6.3.1 or 6.4 on Linux platform the installer fails with the following error:

GLPINS005E The IBM Security Directory Server licenses cannot be installed.

The install log from /var/ibm/InstallationManager/logs/ folder such as 20140221_1122.xml reports:

<message>Cannot run program "/opt/ibm/ldap/V6.3.1/tmp/license/idsLicense": java.io.IOException: error=2, No such file or directory</message>

Cause

The shebang line of the idsLicense script requires ksh

Environment

Linux

Diagnosing The Problem

Run the idsLicense script manually from <image_path>/sdsV6.3.1/licenses/ folder, and it returns an error saying no such interpreter found.

The shebang line looks like:

#!/bin/ksh

Resolving The Problem

Install the ksh rpm provided by operating system. ksh is a standard rpm package from RHEL / SLES install repositories or install media.

[{"Product":{"code":"SSVJJU","label":"IBM Security Directory Server"},"Business Unit":{"code":"BU008","label":"Security"},"Component":"General","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.3.1;6.4","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21665599