Troubleshooting
Problem
User runs a report. User receives an error message.
Symptom
IMPORTANT: The error message will vary depending on environment.
- In other words, customers may see different error messages even though the root cause scenario is exactly the same.
Environmental factors (on the client device) that can cause the error to change include:
- Version of Microsoft Excel (e.g. Excel 2003 / 2007 / 2010)
- Version of Microsoft Internet Explorer
- Version of operating system installed (e.g. Windows XP, 7, Windows 2003, 2008 Server)
- Standard Error
Details
Number: -2147467261
Source: interop.Excel
Description: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
<....>
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21665528