Troubleshooting
Problem
You are unable to log into the Guardium GUI with any user except admin or accessmgr. You see an invalid username or password error despite using the correct user and password as defined by accessmgr. This is the case on both the central manager and any managed units.
Symptom
When logging into the GUI as a user you see the message:
- "Invalid user name and/or password. Please reenter your credentials."
You have access to the admin and accessmgr accounts.
[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"9.0;8.2;8.1;8.0.1;8.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21665264