Troubleshooting
Problem
You access the Process Admin console directly without a load balancer and a web server in front of it. You then switch to the Process Inspector view and the following error is displayed: "Error communicating with server."
Symptom
The SystemOut.log file contains the following Secure Sockets Layer (SSL) exception messages:
BPMInspectorR E Error communicating with server
com.ibm.processinspector.rest.ProcessAdminRestException: Error communicating with server
at com.ibm.processinspector.rest.ProcessAdminRestClient.doPostQuery(ProcessAdminRestClient.java:201)
at com.ibm.processinspector.rest.ProcessAdminRestClient.doQuery(ProcessAdminRestClient.java:303)
at com.ibm.processinspector.rest.ProcessInstanceSearchAPIImpl.submitProcessInspectorSaveQueries(ProcessInstanceSearchAPIImpl.java:52)
at com.ibm.processinspector.server.handlers.BPMInspectorRestRequestHandler.createProcessInstanceSearchAPI(BPMInspectorRestRequestHandler.java:54)
at com.ibm.processinspector.server.handlers.ProcessInstanceStatusOverviewHandler.handleRequest(ProcessInstanceStatusOverviewHandler.java:84)
at com.ibm.processinspector.server.BPMInspectorRestFacade.doGet(BPMInspectorRestFacade.java:113)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
…
Caused by: javax.net.ssl.SSLException: hostname in certificate didn't match: <certificate_hostname> != <target_hostname>
at org.apache.commons.httpclient.protocol.AbstractVerifier.verify(Unknown Source)
at org.apache.commons.httpclient.protocol.BrowserCompatHostnameVerifier.verify(Unknown Source)
at org.apache.commons.httpclient.protocol.AbstractVerifier.verify(Unknown Source)
at org.apache.commons.httpclient.protocol.AbstractVerifier.verify(Unknown Source)
at org.apache.commons.httpclient.protocol.SSLProtocolSocketFactory.createSocket(Unknown Source)
at org.apache.commons.httpclient.protocol.SSLProtocolSocketFactory.createSocket(Unknown Source)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)
at com.ibm.processinspector.rest.ProcessAdminRestClient.doPostQuery(ProcessAdminRestClient.java:172)
... 39 more
[{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5;8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5;8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Security","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.5;8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSUS3D","label":"IBM Business Process Manager Advanced Pattern on AIX"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"}],"Version":"8.0.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21664837