IBM Support

Rational Eclipse-based product help content is missing and help preferences are broken

Troubleshooting


Problem

The help content for IBM Rational Eclipse-based products may be missing, either topics in the Table of Contents, or some contextual help.

Symptom

The Preferences > Help > Content page appears twice in the preferences dialog, and neither of them can be edited.

The workspace/.metadata/.log file contains an error similar to the following:

java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 2


at org.eclipse.help.ui.internal.preferences.ICPreferences.prefsToICs(ICPreferences.java:89)
at org.eclipse.help.ui.internal.preferences.ICPreferences.getICs(ICPreferences.java:68)
at org.eclipse.help.ui.internal.preferences.ICTable.loadPreferences(ICTable.java:279)
at org.eclipse.help.ui.internal.preferences.ICTable.<init>(ICTable.java:58)

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"4.0.5"},{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYK2S","label":"Rational Software Architect Designer"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"","label":"Platform Independent"}],"Version":"All Versions"},{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRTLW","label":"Rational Application Developer for WebSphere Software"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
28 June 2023

UID

swg21664825

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