Troubleshooting
Problem
Client software network connections to Image Services are randomly reset after Image Services server upgrade to version 4.1.2.18 (or higher). The client may or may not recover from this condition.
Symptom
Image Services clients randomly having difficulty communicating with Image Services server.
Error tuples (15,18,9), (15,9,9) and (155,209,215) may be logged in the client ISTK log. In the server elog, error tuple 155,20,4 is logged with message "Courier error: recv() timed out (64 secs)"
[{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.1.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21663995