Troubleshooting
Problem
Attempts to Sync users in IBM Rational Team Concert(RTC) results in the error 'CRJAZ1380E Error synchronizing users.'
Symptom
Attempts to create a user or import them in RTC results in the following message:
Problems were encountered importing some of the users:
The new user could not be created because a user with the user id already exists.
While running the command:
repotools.ccm.bat -syncUsers results in following error:
CRJAZ1380E Error synchronizing users.
[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Team Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0;4.0.0.1;4.0.0.2;4.0.1;4.0.2;4.0.3","Edition":"Standard","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
16 June 2018
UID
swg21663881