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Common error message returned by VMware vStorage API for Data Protection (VDAP) and reported in the Tivoli Storage Manager for Virtual Environments: Data Protection for VMware data mover

Troubleshooting


Problem

The following are common error messages returned by VMware vStorage API for Data Protection (VDAP). The Tivoli Storage Manager for Virtual Environments: Data Protection for VMware data mover uses these APIs to backup and restore virtual machines in a vCenter Server environment. The VDAP is made up of two major components. The vSphere Management SDK and the Virtual Disk Development Kit (VDDK). For more information about VDAP, see the VMware FAQ at http://kb.vmware.com/kb/1021175

Symptom

When you experience a virtual machine backup or restore problem with Data Protection for VMware data mover, a detailed error message from the vStorage API will be reported by the data mover. These vStorage API error messages can be found on the data mover, which is the machine running the Tivoli Storage Manager Backup/Archive Client and the messages are in the dsmerror.log file. Often the error message will be reported to the console if the client is running in the command-line mode.

In these messages, note the name of the Tivoli Storage Manager Backup/Archive Client function and the error message text. You will need these values when you read the "Resolving the problem" sections of this document.

Example:

01/22/2014 13:10:20 ANS9365E VMware vStorage API error for virtual machine 'win2012 - maximovm12'.
TSM function name : VixDiskLib_Open
TSM file : vmvddksdk.cpp (1735)
API return code : 13
API error message : You do not have access rights to this file

[{"Product":{"code":"SSERB6","label":"IBM Spectrum Protect for Virtual Environments"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Protection for VMware","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"All Editions","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]

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Historical Number

v1.0

Document Information

Modified date:
17 June 2018

UID

swg21662673

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