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Installing Rational Change results in "Failed to execute registry command, cannot read or write to registry" error

Troubleshooting


Problem

Attempts to install IBM Rational Change 5.3.1 on any supported Microsoft Windows version with a locale other than United States English (en_us), Chinese (zh_CN) or Japanese (ja_JP) results in the error "Failed to execute registry command, cannot read or write to registry".

Symptom

Symptom 1: The install.log contains this error (or similar, depending on system locale):

Copying windows registry library files.
Copying file: 'ICE_JNIRegistry.dll' to 'C:\Program Files (x86)\IBM\Rational\Change\5.3.1\jetty\webapps\uninstaller\ICE_JNIRegistry.dll'.
Copying file: 'registry.jar' to 'C:\Program Files (x86)\IBM\Rational\Change\5.3.1\jetty\webapps\uninstaller\registry.jar'.
Trying to add HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\IBM Rational Change 5.3.1 8600 registry value
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\IBM Rational Change 5.3.1 8600
Exception in thread "main" java.util.MissingResourceException: Can't find resource for bundle locale.resources, key en_GB
at java.util.ResourceBundle.getBundle(ResourceBundle.java:172)
at com.telelogic.csinstall.util.ResourceStrings.loadResourceBundle(ResourceStrings.java:31)
at com.telelogic.csinstall.registry.RegistryReciever.main(RegistryReciever.java:395)
Process returned non-zero results, this usually indicates an error occurred.
Failed to execute registry command, cannot read or write to registry.
finished adding reg value.

Symptom 2: Rational Change 5.3.1 will not be listed under Control Panel > Programs and Features (or equivalent)

[{"Product":{"code":"SSYQQ2","label":"Rational Change"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 November 2019

UID

swg21661690

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