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How to perform a FAP reset sequence (to re-synchronise Controller data publishing with TM1)

Troubleshooting


Problem

Customer is experiencing an issue with their FAP publish process.
  • Example #1 - The 'initial publish' process is failing
  • Example #2 - The Initial Publish works OK, but (afterward) no future data changes trickle (from the IBM Cognos Controller system to the Planning Analytics cube).
  
Therefore, customer decides to reset their FAP system (clear down all the current data, and start the system from fresh). 
How can they achieve this task?
In other words, how can they restart FAP "from scratch" (to make the FAP processes work again)?

Symptom

For examples or possible symptoms, see technote links at the end of this document.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000brZSAAY","label":"FAP"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21661294