Troubleshooting
Problem
*Local install the DB2 agent 7.1 into a 6.30.02.00 Tivoli Monitoring installation fails with this error: ... installing "IBM Tivoli Composite Application Manager Agent for DB2 V07.10.00.00 for AIX R6.1, R7.1 (64 bit)"; please wait. => installed "IBM Tivoli Composite Application Manager Agent for DB2 V07.10.00.00 for AIX R6.1, R7.1 (64 bit)". ... Initializing component IBM Tivoli Composite Application Manager Agent for DB2 V07.10.00.00 for AIX R6.1, R7.1 (64 bit). KCIIN2559E A problem occurred during Local GSKit configuration changes, please refer to log file for more details ... IBM Tivoli Composite Application Manager Agent for DB2 V07.10.00.00 for AIX R6.1, R7.1 (64 bit) initialized. Do you want to install additional products or product support packages [ 1=Yes, 2=No ; default is "2" ] ? ... postprocessing; please wait. KCIIN2559E A problem occured during Local GSKit configuration changes, please refer to log file for more details ... finished postprocessing. Installation step complete. *Remote deploy DB2 agent 7.1 with ITM 6.3 FP2 OS agent, the itm_install.trc log file on the endpoint contains entries like the following: 2014-09-16 14:06:00.642-06:00 ITMinstall.GlobalToLocal replaceForInstance [LOG_ERR] Unable to set variable ICCRTE_DIR, value is null 2014-09-16 14:06:00.643-06:00 ITMinstall.CandleInstall main __ERROR__ (traceKey:1410894360643) Exceptions.ITMException: Exceptions.ITMException at ITMinstall.GlobalToLocal.replaceForInstance(GlobalToLocal.java:83) at ITMinstall.GlobalToLocal.changeEnvEntry(GlobalToLocal.java:139) at ITMinstall.GlobalToLocal.updateConfigurationFiles(GlobalToLocal.java:345) at ITMinstall.GlobalToLocal.updateConfigurationFiles(GlobalToLocal.java:367) at ITMinstall.GlobalToLocal.updateConfigurationFiles(GlobalToLocal.java:266) at ITMinstall.CandleInstall.main(CandleInstall.java:16415)
Log InLog in to view more of this document
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg21661263