Troubleshooting
Problem
The installation of DB2 on Windows fails with the following error: Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled
Symptom
When installing DB2 on Windows 7, Vista, or 2008 Sever the following error message may occur:
"The Windows Installer Service could not be accessed. Contact your support personnel for assistance. Error 1719. Windows Installer service could not be accessed "
The following is an example of what may be written to the DB2 setup log:
MSI (s) (84:64) [10:19:04:511]: Note: 1: 1719
CustomAction setInstallLangCA returned actual error code 1601 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (84:64) [10:19:04:511]: Product: IBM Data Server Client -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.
Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.
[{"Product":{"code":"SSEPGG","label":"Db2 for Linux, UNIX and Windows"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Install\/Migrate\/Upgrade - Install\/Setup - Command Line","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.7;10.1;10.5","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21661159