Troubleshooting
Problem
In a multiple-cluster topology, when a coach is loaded in Process Portal, an error is written to the WebApp or Support cluster SystemOut.log file and the collaboration function is not correctly initialized.
Symptom
An error and stack trace that is similar to the following text is written to the SystemOut.log file when a coach is loaded. Note: Some lines have been omitted.
0000002f SessionManage I
org.cometd.server.AbstractService exception Exception while invoking
session#public void
com.ibm.bpm.socialbus.session.SessionManager.handleMessage(org.cometd.ba
yeux.server.ServerSession,org.cometd.bayeux.Message) from
25sb6pek8kb9objho7l3iocj5 - last connect 13 ms ago with
{ext={com.ibm.bpm.notification.origin=cell1\cell1-node1\
BPM.WebApp.cell1-node1.0},
channel=/bpm/notifications/collaboration/t2754/3028.4c38cd62-701a-4580-b
8e7-70527eaf12cc/USER_JOIN_SESSION, timestamp=Wed, 17 Jul 2013 11:41:47
GMT, data={userName=admin, editorID=admin, taskOwnerID=admin,
fullName=Administrator}, id=328}
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor64.invoke(Unknown Source)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessor
Impl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.cometd.server.AbstractService.doInvoke(AbstractService.java:331)
at org.cometd.server.AbstractService.invoke(AbstractService.java:293)
at
org.cometd.server.AbstractService.access$100(AbstractService.java:55)
at
org.cometd.server.AbstractService$1.onMessage(AbstractService.java:236)
at
org.cometd.server.BayeuxServerImpl.notifyOnMessage(BayeuxServerImpl.java
:907)
at
org.cometd.server.BayeuxServerImpl.doPublish(BayeuxServerImpl.java:832)
at
com.ibm.bpm.socialbus.servlet.SocialBusBayeuxServerImpl.doPublish(Social
BusBayeuxServerImpl.java:72)
at
org.cometd.server.ServerChannelImpl.publish(ServerChannelImpl.java:301)
at org.cometd.server.BayeuxServerImpl.handle(BayeuxServerImpl.java:698)
at
org.cometd.server.transport.LongPollingTransport.bayeuxServerHandle(Long
PollingTransport.java:425)
at
org.cometd.server.transport.LongPollingTransport.handle(LongPollingTrans
port.java:234)
at org.cometd.server.CometdServlet.service(CometdServlet.java:181)
at
com.ibm.bpm.socialbus.servlet.SocialBusServiceServlet.service(SocialBusS
erviceServlet.java:85)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.ja
va:1224)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrap
per.java:774)
...
Caused by: java.lang.ExceptionInInitializerError
at java.lang.J9VMInternals.initialize(J9VMInternals.java:250)
at
com.lombardisoftware.client.persistence.TaskMarkerFactory.getInstance(Ta
skMarkerFactory.java:47)
at
com.lombardisoftware.server.task.collaboration.TaskCollaborationHelper.g
etCurrentCollaboratingUserList(TaskCollaborationHelper.java:100)
at
com.ibm.bpm.socialbus.session.RosterItem.getNumCollabUsers(RosterItem.ja
va:120)
...
Caused by: org.springframework.beans.factory.BeanCreationException:
Error creating bean with name 'twConfiguration' defined in class path
resource [registry.xml]: Instantiation of bean failed; nested exception
is org.springframework.beans.factory.BeanDefinitionStoreException:
Factory method [private static
com.lombardisoftware.core.config.TWConfiguration
com.lombardisoftware.core.config.TWConfiguration.loadConfigurationLocall
y()] threw exception; nested exception is java.lang.RuntimeException:
Cannot load configuration locally, exception =
com.lombardisoftware.core.TeamWorksException: Could not read
configuration directory /config/
at
org.springframework.beans.factory.support.ConstructorResolver.instantiat
eUsingFactoryMethod(ConstructorResolver.java:444)
at
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFac
tory.instantiateUsingFactoryMethod(AbstractAutowireCapableBeanFactory.ja
va:903)
//... removed some lines
Caused by:
org.springframework.beans.factory.BeanDefinitionStoreException: Factory
method [private static com.lombardisoftware.core.config.TWConfiguration
com.lombardisoftware.core.config.TWConfiguration.loadConfigurationLocall
y()] threw exception; nested exception is java.lang.RuntimeException:
Cannot load configuration locally, exception =
com.lombardisoftware.core.TeamWorksException: Could not read
configuration directory /config/
at
org.springframework.beans.factory.support.SimpleInstantiationStrategy.in
stantiate(SimpleInstantiationStrategy.java:127)
at
org.springframework.beans.factory.support.ConstructorResolver.instantiat
eUsingFactoryMethod(ConstructorResolver.java:435)
... 70 more
Caused by: java.lang.RuntimeException: Cannot load configuration
locally, exception = com.lombardisoftware.core.TeamWorksException: Could
not read configuration directory /config/
at
com.lombardisoftware.core.config.TWConfiguration.loadConfigurationLocall
y(TWConfiguration.java:98)
//... removed some lines
Caused by: com.lombardisoftware.core.TeamWorksException: Could not read
configuration directory /config/
at
com.lombardisoftware.core.TeamWorksException.asTeamWorksException(TeamWo
rksException.java:136)
at
com.lombardisoftware.core.config.TWConfigurationLoader.getConfiguration(
TWConfigurationLoader.java:46)
at
com.lombardisoftware.core.config.TWConfiguration.loadConfigurationLocall
y(TWConfiguration.java:96)
... 76 more
Caused by: java.lang.RuntimeException: Could not read configuration
directory /config/
at
com.lombardisoftware.core.config.TWConfigurationLoader.getConfig(TWConfi
gurationLoader.java:99)
at
com.lombardisoftware.core.config.TWConfigurationLoader.getConfig(TWConfi
gurationLoader.java:90)
at
com.lombardisoftware.core.config.TWConfigurationLoader.getConfiguration(
TWConfigurationLoader.java:40)
... 77 more
Additionally, you may observe (in a Firebug or Fiddler trace, for example) that a HTTP request for URL https://<hostname>/ProcessPortal/notification/roster/task... returns an HTTP 500 response code, with a response similar to this:
Error 500: java.lang.NoClassDefFoundError: com.lombardisoftware.client.persistence.TaskFactory$InstanceHolder
(initialization failure)
[{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Portal","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1.3;8.0.1.2;8.0.1.1;8.0.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Portal","Platform":[{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1.3;8.0.1.2;8.0.1.1;8.0.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Portal","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1.3;8.0.1.2;8.0.1.1;8.0.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21651104