Troubleshooting
Problem
When a federated repository is configured with a Lightweight Directory Access Protocol (LDAP), after an idle period, subsequent attempts to log in trigger hung threads or report a timeout error. Users can find themselves frozen at the login prompt or find they cannot log in at all.
It might take 10 - 15 minutes before a user can complete a successful login, where it would appear as if the issue cleared itself up.
Symptom
After a long period of idle time where no login activity occurs, access to an application becomes hung. But after a user connection is successful (10 - 15 minutes of hanging might elapse during login), everything is working again.
- A firewall is configured between the application server (or deployment manager) and the LDAP, and is configured with an idle timeout (when packets are dropped by the firewall)
- Default settings are in use for the LDAP configuration
- The "context pooling times out" setting is configured to 0 by default
IMPORTANT: Context Pooling applies to the Federated Repositories only, not the standalone LDAP
- Standalone LDAP has an option called Reuse Connections that allows for LDAP connections to be reused, but it is not customizable
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Document Information
Modified date:
03 March 2025
UID
swg21650510