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Log target fails to connect to SMTP mail server from the IBM WebSphere DataPower SOA Appliance.

Troubleshooting


Problem

The DataPower appliance has been configured to send log messages to an SMTP/Email server using a log target. Sending of the email fails due to DataPower not being able to connect to the SMTP server.

Symptom

Messages similar to the following will be logged:

[network][debug] xmlmgr(default): tid(893892): Attempting TCP connect to [IP/Host_SMTP_Server]
[network][error] xmlmgr(default): tid(893892): cannot connect to host '[IP/Host_SMTP_Server]:25': returning error
[network][error] logging target(emailpager_logtarget): tid(893892): Error occurred (port error) when connecting to URL 'smtp://[IP/Host_SMTP_Server]:25/?Recpt=dpl2%40someaddress.com&Sender=mysender%40dp.someaddress.com&Domain=someaddress.com&Subject=[DataPower-deviceName][critic][system]+Event+Notification&MIME=false'
[network][error] logging target(emailpager_logtarget): tid(893892): Connection error(5) at 'smtp://[IP/Host_SMTP_Server]:25/?Recpt=dpl2%40someaddress.com&Sender=mysender%40dp.someaddress.com&Domain=someaddress.com&Subject=[DataPower-deviceName][critic][system]+Event+Notification&MIME=false'

Also, there will be no network packets sent to the SMTP server (IP/Host_SMTP_Server]:25).

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.0.2;4.0.1;5.0.0;6.0.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
08 June 2021

UID

swg21649593

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