IBM Support

Unable to start Process Engine 4.x software sucessfully

Troubleshooting


Problem

Unable to start the Case Foundation Process Engine 4.x software sucessfully. It hangs while running the pe_start script.

Symptom

When attempting to start the Process Engine 4.x software we see the following messages in the elog file:

211,1,7 <m37379> TM_daemon_ctl -f 532 -p 0x160c -c 0x1 (6900.5712.1
0x1af4.1650) ... [WARNING]
Error (0xffc00000) attempting to exec process 'F:\FNSW_LOC\sd\pe_start.bat'.

211,1,11 <m37379> TM_daemon_ctl -f 532 -p 0x160c -c 0x1 (6900.5712.1
0x1af4.1650) ... [SERIOUS]
A failure occurred after a SYSTEM call.

211,1,13 <m37379> TM_daemon_ctl -f 532 -p 0x160c -c 0x1 (6900.5712.1
0x1af4.1650) ... [SERIOUS]
Error (0xffc00000) encountered during initialization of IS software!

The starting process appears to hang. You are unable to open the Process Task Manager.

[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.5.1;4.5.0;4.0.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
17 June 2018

UID

swg21648357

Page Feedback