IBM Support

Update fails when upgrading Rational ClearCase and Rational ClearQuest version 8.x to version 8.0.1 or later on AIX and HP-UX

Troubleshooting


Problem

Attempts to update IBM Rational ClearCase and IBM Rational ClearQuest version from version 8.x or earlier to version 8.0.1 or later, fail with an error message about the Motif window system.

Symptom

Previous versions of ClearCase and ClearQuest 8.0.1 for the AIX and HP-UX platforms use the Motif window system, which is not compatible with version 8.0.1 and later. When you update to 8.0.1, the update fails with the following message:


The "IBM Rational SDLC" package group cannot be updated with the "IBM Rational ClearCase - AIX Power" package because the package group uses the "motif" window system and the package requires the "gtk" window system"

Cause

IBM Rational ClearCase and IBM Rational ClearQuest 8.0.1 support IES 4.2.2, which uses the Gtk window system. Previous ClearCase and ClearQuest releases used IES 4.2.x, on the AIX/PPC platform, which supported the Motif window system. In general, window system updates are not allowed.

Resolving The Problem

To resolve this problem, is necessary to uninstall the current version of IBM Rational ClearCase and ClearQuest, and then install the new version.

Before you uninstall the product, make sure to back up critical IBM Rational ClearCase and ClearQuest data and preserve configuration files. For instructions, review the following resources:

IBM Rational ClearCase Knowledge Center

IBM Rational ClearQuest Knowledge Center

[{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"ARM Category":[{"code":"a8m50000000L0i5AAC","label":"ClearCase"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF057","label":"HP"}],"Version":"7.1.2;8.0.1;9.0.1;9.0.2;9.1.0"},{"Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"ARM Category":[{"code":"a8m50000000L0iAAAS","label":"ClearQuest"}],"Platform":[{"code":"PF002","label":"AIX"},{"code":"PF057","label":"HP"}],"Version":"7.1.2;8.0.1;9.0.1;9.0.2;9.1.0"}]

Document Information

Modified date:
30 November 2020

UID

swg21648052