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** Troubleshooting ** "Standard Error 5 ... Net Connection Failed!" when running Excel link reports

Troubleshooting


Problem

User opens Excel-based report. User runs the report (e.g. clicks F9). User receives error message.

Symptom

The error message may vary slightly depending on the environment. The following example is from a real-life case where the cause was scenario #1 (wrong password used).

Information
Standard Error
Number: 5
Source:
FrangoDirect.Excel.LinkD.FetchValuesBulk#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A052E): Net Connection Failed! Server: SERVERNAME Share: SHARENAME User: DOMAIN\USERNAME Psw: **** Transfer: 0 Prefix xxxxx
<....>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21647446

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