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Get Internal server error 500 after upgrade to 6.2.1

Troubleshooting


Problem

In a load-balance environment, after upgrading from 6.0.1.5 to 6.2.1, clicking on any menu option after login to the OpenPages application throws HTTP 500 error.

Symptom

In a load-balance environment, after upgrading both primary and secondary application servers, clicking on any menu option after login to the OpenPages application throws HTTP 500 error. The error is not thrown when loading the My OpenPages menu option and also the Home Page of the application loads fine but clicking on all the other menu options throws HTTP 500 error.

Following error can be seen in the OpenPagesServer1.log -

<Error> <HTTP> <servername> <servername-OpenPagesServer1> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1376291879019> <BEA-101020> <[ServletContext@496291004[app:op-apps module:openpages path:/openpages spec-version:null]] Servlet failed with Exception
java.io.IOException: Unexpected character 'c' on line 1, column 2
at com.ibm.json.java.internal.Tokenizer.next(Tokenizer.java:129)
at com.ibm.json.java.internal.Parser.parseObject(Parser.java:91)
at com.ibm.json.java.internal.Parser.parse(Parser.java:58)
at com.ibm.json.java.internal.Parser.parse(Parser.java:47)
at com.ibm.json.java.JSONObject.parse(JSONObject.java:79)
at com.ibm.json.java.JSONObject.parse(JSONObject.java:91)
at com.openpages.apps.common.util.OPRequestProcessor.updatePageState(OPRequestProcessor.java:143)
at com.openpages.apps.common.util.OPRequestProcessor.processPopulate(OPRequestProcessor.java:112)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:203)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)

[{"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WebLogic Application Server for OpenPages GRC Platform","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS4PJS","label":"IBM OpenPages on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21646915

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