IBM Support

Wrong Service Name "IBM Cognos:19300"

Troubleshooting


Problem

When trying to run external Scripts such as the cx_restore there is an error message "Service [IBM Cognos Express] is not installed".

Symptom

Error Message: Service [IBM Cognos Express] is not installed

[{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21645863