IT08869: Platform Agent runs into installation issues or SLP advertisement issues due to rogue 'cimserver.exe' process active

APAR status

• Closed as documentation error.

Error description

• For a Windows Operating System, a process named 'cimserver.exe'
  can be in running state which can hinder proper functioning of
  IBM Systems Director Platform Agent (PA).  This process can be
  part of another product (Example: LSI or Pegasus).
  
  This rogue process, while in active state, can cause PA
  installation issues or issues with Service Location Protocol
  (SLP) not being able to properly advertise for Web-Based
  Enterprise Management (WBEM)  ports used by PA (ports 5988,
  5989).
  
  For PA installation, user may see a message posted indicating
  'Port 5988 or 5989 in use' error.
  
  For SLP advertisement issues, user will not see the
  advertisements for service:wbem and its corresponding attributes
  when listing all SLP advertisements.
  To see this, the user can run the following command on the
  endpoint system, from the C:\Program Files (x86)\Common
  Files\ibm\icc\slp\bin directory:
  
  'slp_query.exe --address=127.0.0.1 --type=service:*'
  
  
  Impact:
  User will not able to manage a Windows end point running with
  PA.
  

Local fix

• User needs to look for and end the 'cimserver.exe' process
  followed by another attempt of PA installation (if having
  install issues) or end and restart all PA services (if having
  SLP advertisement issues).
  
  User needs to run the following commands in order to restart all
  PA services:
  
  
  net stop ibmpawatchdog
  net stop gatherwin
  net stop reposwin
  net stop wmicimserver
  net stop cimlistener
  net stop tier1slp
  net stop ibmsa
  
  taskkill /f /im wmicpa.exe
  
  wait 5 minutes
  
  net start ibmsa
  net start tier1slp
  net start cimlistener
  net start wmicimserver
  net start gatherwin
  net start reposwin
  net start ibmpawatchdog
  

Problem summary

• User must end the rogue 'cimserver.exe' process, in order for
  the PA install and function, to work properly on a Windows end
  point.
  
  For SLP advertisement issues, once corrected, slp_query.exe
  output should include the service:wbem information:
  
  URL: service:wbem:http://xx.xx.xx.xx:5988
  URL: service:wbem:https://xx.xx.xx.xx:5989
  ATTR:
  (template-url-syntax=https://xx.xx.xx.xx:5989),(service-hi-name=
  WMI Adapter for Pegasus),(service-hi-description=WMI Adapter for
  Pegasus CIM Server 2.5) ......
  
  This scenario will be added to the IBM Systems Director online
  documentation as part of troubleshooting articles.
  
  http://www-01.ibm.com/support/knowledgecenter/SSAV7B_635/com.ibm
  .director.tbs.helps.doc/fqm0_r_tbs_ibm_director_agent.html?lang=
  en
  
  Platforms:
  Windows
  
  Versions:
  All supported Platform Agent versions.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels