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'Are you sure you want to leave this page?' warning changing apps and tabs

Troubleshooting


Problem

Navigating between different applications and tabs in Maximo using IE9 and IE10 cause a warning to pop up that says 'Are you sure you want to leave this page?' Clicking leave this page will allow Maximo to work as normal or cause the application to fail to load. Happens after applying the latest Windows updates and is related to KB2846071 - Cumulative Security Update for Internet Explorer.

Resolving The Problem

There is a solution to this problem that involves changing a system property setting and requires no Maximo restart or reload. Just a logout and login from the users.

Log in to the front end of Maximo with an administrative user (eg. maxadmin).
Use the Go To menu to navigate to the System Configuration then System Properties.
In the System Properties application, filter for webclient.exitwarn.
Change the global value from 1 to 0 then click the Save icon.
Select the checkbox beside this property and go to the Select Action menu and select Live Refresh. Click Ok.
After the live refresh has completed, log out and log back in. The popup should no longer appear.

[{"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"System: User Interface","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}},{"Product":{"code":"SSWT9A","label":"Control Desk"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"7.5;7.5.1","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 June 2018

UID

swg21643661