Troubleshooting
Problem
Attempts to start IBM Rational DOORS database service results in the error "The service did not respond".
Symptom
The following error message will be displayed in the Event viewer:
Failed to load crypt dll.
The full error message is as follows:
Windows could not start the DOORS DB Server 9.5 service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.3;9.3.0.1;9.3.0.2;9.3.0.3;9.3.0.4;9.3.0.5;9.3.0.6;9.3.0.7;9.4;9.4.0.1;9.5;9.5.0.1;9.5.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21643440