Troubleshooting
Problem
Attempts to launch screenshot tool in IBM Rational Team Concert results in the error 'JAR resources in JNLP file are not signed by the same certificate'.
Symptom
- Login to RTC project area (using context root \ccm\web\console)
- Go to the Work item editor and click the Capture Screenshot icon available on the text editor bar.
During initialization of the Screenshot tool from Work Item view, the following error appears
Error: JAR resources in JNLP file are not signed by the same certificate
[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Work Items","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF022","label":"OS X"}],"Version":"3.0.1;4.0;4.0.1;4.0.2;4.0.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21642752