Troubleshooting
Problem
Usage of unsupported parameter values in component calls can lead to deadlocks in the Component Manager of IBM ECM FileNet Process Engine (PE) Version 4.5.1
Symptom
No more component calls are processed by Component Manager. Process Task Manager console of Component Manager shows recurring error message, for example (important parts marked):
FATAL [filenet.vw.ComponentIntegrator.Dispatcher] - Dispatcher FAILED!!!
Dispatcher got exception while doing query at <timestamp>.
Cause=[Err=d52d03f2] invalid data type for null function
[{"Product":{"code":"SSNW2F","label":"FileNet P8 Platform"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Process Engine","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"4.5.1;5.0;5.1.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Engine","Platform":[{"code":"","label":""}],"Version":"5.1.0;5.0;4.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21642446