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WebSphere DataPower and ITCAM SOA - WSM agent pending records for one way services

Troubleshooting


Problem

If metrics for DataPower transactions are not reaching ITCAM for SOA, it may be because the DataPower transactions are creating Web Services Management (WSM) Pending records that are never updated to status "Complete". Only WSM records with "Complete" status are ready for ITCAM SOA data collection.

Symptom

For each transaction sent to a DataPower Web Service Proxy (WSP) or Multi-Protocol Gateway (MPGW) service, when WSM processing is enabled, the WSM agent status should show an increment in the Complete record count. If instead, the Pending record count increases, metrics for that WSP or MPGW service may not be reaching ITCAM for SOA.

Please see information in the additional resources section below for more information on the DataPower WSM agent status.

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.0.2;4.0.1;4.0;3.8.2;5.0.0;6.0.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
08 June 2021

UID

swg21642379

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