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InfoSphere Information Server istool command is failing with nested exception error message on import or export

Troubleshooting


Problem

When executing the istool command for export or import, the following error message occurs: [
] Beginning Export Preview Export preview failed: CORBA UNKNOWN 0x4942fe86 Maybe; nested exception is: org.omg.CORBA.UNKNOWN: >> SERVER (id=4773e3aa, host=tx8adhub030) TRACE START: >> java.rmi.RemoteException: ; nested exception is: java.lang.RuntimeException: com.ascential.acs.logging.client. LoggingException: Logging operation failed. >> at com.ascential.acs.logging.LoggingServiceLogHelper. retry(LoggingServiceLogHelper.java:230) >> at com.ascential.acs.logging.LoggingServiceLogHelper. log(LoggingServiceLogHelper.java:1550) >> at com.ascential.acs.logging.LoggingServiceLogHelper. info(LoggingServiceLogHelper.java:793) >> at com.ibm.istools.ai.service.impl. AssetInterchangeServicePOJO.getAssetsToBeExported (AssetInterchangeServicePOJO.java:106) >> at com.ibm.istools.ai.service.impl. AssetInterchangeServiceBean.getAssetsToBeExported (AssetInterchangeServiceBean.java:226) >> at com.ibm.istools.ai.service. EJSRemoteStatelessISToolsAssetInterchangeService_62ea97f5. getAssetsToBeExported(Unknown Source) >> at com.ibm.istools.ai.service. _EJSRemoteStatelessISToolsAssetInterchangeService_62ea97f5_Tie. getAssetsToBeExported (_EJSRemoteStatelessISToolsAssetInterchangeService_62ea97f5_Tie.java: 180) >> at com.ibm.istools.ai.service. _EJSRemoteStatelessISToolsAssetInterchangeService_62ea97f5_Tie._invoke (_EJSRemoteStatelessISToolsAssetInterchangeService_62ea97f5_Tie.java: 105) >> at com.ibm.CORBA.iiop.ServerDelegate. dispatchInvokeHandler(ServerDelegate.java:623) >> at com.ibm.CORBA.iiop.ServerDelegate.dispatch (ServerDelegate.java:476) >> at com.ibm.rmi.iiop.ORB.process(ORB.java:513) >> at com.ibm.CORBA.iiop.ORB.process(ORB.java:1574) >> at com.ibm.rmi.iiop.Connection.respondTo(Connection. java:2845) >> at com.ibm.rmi.iiop.Connection.doWork(Connection.java: 2718) >> at com.ibm.rmi.iiop.WorkUnitImpl.doWork(WorkUnitImpl. java:63) >> at com.ibm.ejs.oa.pool.PooledThread.run(ThreadPool. java:118) >> at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool. java:1604) >> SERVER (id=4773e3aa, host=tx8adhub030) TRACE END.

Symptom

Unable to use the istools command for import or export and unable to log into the Information Server Console.

[{"Product":{"code":"SSVSEF","label":"IBM InfoSphere DataStage"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"PF016","label":"Linux"},{"code":"PF010","label":"HP-UX"},{"code":"PF002","label":"AIX"}],"Version":"9.1;8.7;8.5;8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
25 April 2025

UID

swg21626723

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