Troubleshooting
Problem
The special character ampersand (&) is not allowed in passwords for users in IBM Case Manager. Passwords that contain the ampersand (&) special character can cause authentication issues. For example, the Export Solution action will fail in the Case Manager administration client.
Symptom
The following error message is displayed in the administration console user interface:
The solution package for the solution or template could not be created. Use your case management installation and configuration checklist to verify the Content Engine server property values that you entered in the wizard and ensure that the Content Engine server is running.
The following error message is displayed in the administration client log file:
YYYY-MM-DD 22:10:50,458 DEBUG [main] - FNRPA9001E The Business Space server is not available. Verify the URL, the administrative user name, and the password./r/ncom.ibm.casemgmt.api.exception.CaseMgmtException: FNRPA9001E The Business Space server is not available. Verify the URL, the administrative user name, and the password.
at com.ibm.casemgmt.api.exception.CaseMgmtException.createException(CaseMgmtException.java:86)
at com.ibm.casemgmt.api.exception.CaseMgmtException.access$700(CaseMgmtException.java:62)
at com.ibm.casemgmt.api.exception.CaseMgmtException$ClassBridgeImpl.createException(CaseMgmtException.java:310)
at
[{"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Case Manager Admin Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"}],"Version":"5.0.0;5.1.1.0;5.1.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21626533