Troubleshooting
Problem
With IBM Business Process Manager, duplicate snapshot installation requests are sent to the Process Server from the Process Center after a 1 minute delay. IBM HTTP Server is used as a web server for the Process Center console. This scenario leads to an additional load on the system, delays, and sometimes installation failures.
Symptom
Duplicate requests are sent to the Process Center for actions that take longer than 1 minute.
These requests might include items like:
- Snapshot install
- Snapshot import/export
- Snapshot archive
In the SystemOut.log file for the Process Center, there are multiple log messages for the same action 1 minute apart. You see messages similar to the following text:
CWLLG0146I: Beginning export install for snapshot
[{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Deployment","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF002","label":"AIX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Deployment","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Deployment","Platform":[{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21626369