Troubleshooting
Problem
After installing Maximo 7.1 or 7.5 successfully with no fatal errors and listing the content of the Administrative Workstation Deployment Engine (DE) database it will not show any entry for Maximo product
Symptom
You may have a working environment and be able to login to Maximo but you will not be able to install other packages: Interim Fixes (IFix), Fix Pack (FP), Maximo Add-ons, etc
When trying to install IFix, FP, etc your installer will fail issuing the following similar message:
"CTGIN2499E: Maximo base services is not found on the system. The installation program will now exit."
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 September 2025
UID
swg21625852