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MustGather: WebSphere Compute Grid(Java Batch) problems with WebSphere Application Server

Troubleshooting


Problem

Collecting data for WebSphere Compute Grid problems with IBM WebSphere Application Server. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.

Resolving The Problem

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Collecting data for WebSphere Compute Grid(Java Batch)problems with IBM WebSphere Application Server. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.

Read first and related MustGathers

Collecting data manually

The batch environment uses the WebSphere Application Server logging and tracing system.


Gather the following traces if you encounter any problems in your Compute Grid(Java Batch) environment:

On the Scheduler server(s) enable following trace
com.ibm.ws.batch*=all:com.ibm.ws.grid*=all

On the Endpoint server(s) enable following trace
com.ibm.ws.batch*=all:com.ibm.ws.grid*=all:com.ibm.ws.ci.*=all
In addition to collecting the traces , please gather the following:
  • Job logs - A job log is a file that contains a detailed record of the execution details of a job. System messages from the batch container and output from the job executables are collected. Job logs are located in WAS_PROFILE_ROOT/joblogs directory.
    If using external scheduler, collect the job logs of external scheduler as well. On z/OS this would be the JES job log of the JES job that launched the Compute Grid job by calling WSGRID. On other platforms there may be analogous external scheduler logs, even if it is not integrated into the Operating System.

  • Gather all the First Failure Data Capture (FFDC) files. The FFDC files are in the ffdc subdirectory at the same location as the JVM logs.


For a listing of all technotes, downloads, and educational materials specific to Compute Grid, search the
WebSphere Application Server support site




Related information
Submitting information to IBM support
Steps to getting support for WebSphere Application Server
MustGather: Read first for WebSphere Application Server
Troubleshooting guide for WebSphere Application Server

Exchanging data with IBM Support

To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities to be used in problem determination. You can submit files using one of following methods to help speed problem diagnosis:


[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"8.5.5;8.5;8.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21625403