Troubleshooting
Problem
The following error message is display when QRadar attempts to log in with a known valid Active Directory account: "The username and password you supplied are not valid. Please try again."
Symptom
This error message can occur when Active Directory authentication worked in the past and suddenly stopped working. The error message can also display when Active Directory authentication is initially configured for QRadar.
If you did not make changes to your Active Directory recently, you might be experiencing a time synchronization issue.
If you did not make changes to your Active Directory recently, you might be experiencing a time synchronization issue.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"Admin Console","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3","Edition":"Enterprise","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
1138
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Document Information
Modified date:
07 January 2021
UID
swg21622862