Troubleshooting
Problem
User clicks "Transfer - Log Reports". User clicks tab "External Data Tracking". User selects a recent import, and clicks "Preview". The Controller client hangs. User waits a long time (e.g. 4 hours) and yet still the log report never appears.
Symptom
During the hanging:
- the words "Not Responding" appear on the Windows title bar
- The CPU of the client goes to 100%
- The process that is running at 100% is CCR.EXE
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21621862