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DataPower service type metrics displayed in Tivoli Enterprise Portal

Troubleshooting


Problem

The ITCAM for SOA DataPower Data Collector receives information on DataPower operations and the ITCAM for SOA agent processes that information. Aggregated metrics, for example, message size and response time, for those monitored operations are displayed in Tivoli Enterprise Portal. The Services Inventory table in the Performance Summary workspace contains one row per unique combination of service port name and namespace, operation name and namespace, and service type (provider or requester), for each 5 minute time interval. Please see the Related information section below for a link to more information on the Performance Summary workspace. The Services Inventory table also contains calculations such as average elapsed time. Exports of the table and historical information from the Tivoli Data Warehouse can also include calculated columns for average, minimum, and maximum message size. It may not be clear how the average, minimum, and maximum message size values in a Services Inventory or Data Warehouse export are derived.

Symptom

For example, a Services Inventory export for a client sending a 749 byte message and receiving a 657 byte response may have these values:


Avg_Msg_LengthMax_Msg_LengthMin_Msg_Length
Provider
703
749
657
Requester
417
556
279

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.0.0;6.0.0;6.0.1;7.0.0;7.1","Edition":"Edition Independent","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
08 June 2021

UID

swg21608584