IBM Support

Fixpack installs fails with Deployment Engine failing to initialize

Troubleshooting


Problem

Tivoli Network Manager 3.9 FP1 on AIX machine installation fails with DE reporting it as unable to initialize. Its a known issue on JAVA 1.6, unsetting the environment variable LDR_CNTRL avoids the problem. Other DE deployed products should take note too.

Symptom

The primary symptom is a runtime message by the fixpack installer during Deployment Engine initializing that reports "Deployment Engine failed to initialize. The installer will now shut down. Please check with the log files for a more complete description of the failure." Within the generic InstallAnywhere log in the user's home directory (in the case of ITNM, this will be IA-ITNM-Install-00.log) will be an SIException error (from com.ibm.ac.coi.ext.ia.DEBootstrapInstall.install) caused by a java.lang.StringIndexOutOfBoundsException.

By unsetting the environment variable during the duration of the ITNM 3.9 Fixpack 1 installation, the problem can be avoided and the fixpack will get installed.

Note: this problem has been seen with other products under similar circumstances for the same reasons.

[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Tivoli Deployment Engine","Platform":[{"code":"PF002","label":"AIX"}],"Version":"2.2;2.1","Edition":"All Editions","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"}],"Version":"3.9","Edition":"FP1","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"}],"Version":"","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSPFK","label":"Tivoli Business Service Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"}],"Version":"","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21607434

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