Troubleshooting
Problem
When using the Import Preview feature in the External Systems application or importing using the new Application Import feature you may see an Internal Server Error if the import or preview takes longer than 60 seconds.
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.1;7.5"},{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
18 February 2026
UID
swg21605774