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Unable to properly use IBM SPSS Deployment Manager on Windows Vista.

Troubleshooting


Problem

After what seems to be a successful install of IBM SPSS Deployment Manager on a Windows Vista machine, user is presented with the following error message in the Deployment Manager logs (%appdata%\SPSSInc\DeploymentManager\spssemgr.log): !SESSION 2012-07-02 13:06:43.842 eclipse.buildId=I20080617-2000 java.fullversion=JRE 1.6.0 IBM J9 2.4 Windows Vista x86-32 jvmwi3260sr7- 20100219_54049 (JIT enabled, AOT enabled) J9VM - 20100219_054049 JIT - r9_20091123_13891 GC - 20100216_AA BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_AU Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.equinox.app 0 0 2012-07-02 13:07:07.539 !MESSAGE Product com.spss.mgmt.common.application.product could not be found. !ENTRY org.eclipse.osgi 4 0 2012-07-02 13:07:07.563 !MESSAGE Application error !STACK 1 java.lang.RuntimeException: No application id has been found. at org.eclipse.equinox.internal.app.EclipseAppContainer. startDefaultApp(EclipseAppContainer.java:236) at org.eclipse.equinox.internal.app.MainApplicationLauncher.run (MainApplicationLauncher.java:29) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher. runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher. start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run (EclipseStarter.java:382) at org.eclipse.core.runtime.adaptor.EclipseStarter.run (EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke (NativeMethodAccessorImpl.java:48) at sun.reflect.DelegatingMethodAccessorImpl.invoke (DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:600) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java: 549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) !ENTRY org.eclipse.osgi 2 0 2012-07-02 13:07:07.574 !MESSAGE The following is a complete list of bundles which are not resolved, see the prior log entry for the root cause if it exists: !SUBENTRY 1 org.eclipse.osgi 2 0 2012-07-02 13:07:07.574 !MESSAGE Bundle update@plugins/org.eclipse.equinox.launcher.win32.win32. x86_64_1.0.100.v20080509-1800/ [29] was not resolved. !SUBENTRY 2 org.eclipse.equinox.launcher.win32.win32.x86_64 2 0 2012-07- 02 13:07:07.575 !MESSAGE Platform filter did not match: (& (osgi.ws=win32) (osgi. os=win32) (osgi.arch=x86_64))

Symptom

Unable to use the IBM SPSS Deployment Manager thick client application properly on Windows Vista.

[{"Product":{"code":"SS69YH","label":"IBM SPSS Collaboration and Deployment Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Deployment Manager","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.2.1;4.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21605722