Troubleshooting
Problem
When using LDAP authentication for RBM, authentication failure may occur if the user belongs to multiple groups. This can occur on firmware versions below 7.0.
Symptom
The following errors may be seen:
[error] rbm (RBM-Settings): RBM: Authentication failed - Access Denied
[error] xmlmgr (map-manager):
Error querying server my.server.com: LDAP search failed
[error] rbm(RBM-Settings): Multiple entries found for CN=amy,OU=xx,OU=xx, DC=xx,DC=com
[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.0.0;6.0.0;6.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
08 June 2021
UID
swg21605484